Only applies to products which are broken or damaged on arrival.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.
Returns are accepted only under the following conditions:
- The defect must be reported to One Click Street within 7 days receiving the purchase.
- The returned item must be unworn and in new condition.
To complete your return, we require a receipt or proof of purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
You need to send us a proof of the damaged/broken products before we initiate any refund.
Once the proof of defect is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.